Frequently Asked Questions
- Who can access the library?
- How often are resources added to the library?
- Who do I contact if I have a question about the library?
- How can I find new resources without searching the entire database?
- I have a useful resource. Can I add it to the library? What is the process?
- I am looking for a specific resource. How can I find it easily?
- I can not find what I am looking for. Do you have any suggestions?
- Is the Library always accessible?
- Are the resources in the library free?
- How is your library different from our local public library or Imagine Canada’s library?
- Is there any way to submit a request after business hours?
Q1: Who can access the library?
Our library is open to the general public. However, some of the electronic resources require a membership password when accessing the content. For membership access, please contact our Librarian at:
Phone number: (519) 826 – 4126 ext 229
e– mail address: library@ruralphilanthropy.ca
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Q2: How often are resources added to the library?
New resources are added to the library on a monthly basis. Check the What’s New at the Library bulletin for new arrivals.
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Q3: Who do I contact if I have a question about the library?
There are a variety of ways you can reach our Librarian, who will be happy to help you. You can use our “Ask a Librarian” live chat, e-mail or phone us. The Librarians' contact information can be found at Contact Us at the Library.
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Q4: How can I find new resources without searching the entire database?
New resources are profiled in the What’s New at the Library every month.
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Q5: I have a useful resource. Can I add it to the library? What is the process?
Our library is just beginning to grow and we welcome your recommendations for additional resources. Submit your resource to our Librarian using the Contact Us at the Library form.
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Q6: I am looking for a specific resource. How can I find it easily?
If you know the exact title, type it in the “Title” section; if not, you can search for the title by keywords, such as “fundraising”, or by clicking on letter “F” on the alphabetical list.
You can also search by subject in our drop-down menu, or you can retrieve information about a library item by searching for its author, in the “author” section. For more information, access our How to Search our Library Resources menu.
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Q7: I can not find what I am looking for. Do you have any suggestions?
Contact our Librarian through the “Ask a Librarian” feature. This live chat feature will let you speak directly to our Librarian during normal business hours (8:30 am to 4:30 pm EST).
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Q8: Is the Library always accessible?
Most of our collections are in electronic format, and can be accessed anytime you need them.
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Q9: Are the resources in the library free?
All resources in the library are accessible free of charge. Rural Development Officers have access to some of the purchased resources of the library. We should remind you that resources are copy write protected by the original authors and any reproduction of the materials (unless stated) still needs to have authorization by the original publisher.
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Q10: How is your library different from our local public library or Imagine Canada’s library?
The resources in our library have been collected and filtered for their relevance to nonprofit and voluntary sector work in rural communities. Your public library and the John Hodgson Library at www.nonprofitscan.ca are excellent library resources for the nonprofit and charitable sectors.
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Q11: Is there any way to submit a request after business hours?
The online information form can be used to contact the Librarian after hours. Please complete the form with your contact information and as much detail as you can provide. If you provide a telephone number or e-mail address, our Librarian will contact you within one business day.
You don’t need to be a member of the Network to submit a request for information or to provide a resource to be considered in the library.
During business hours you may want to try our Ask a Librarian feature.
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